This past week I entered a discussion with a “coaching” company about which should be the first priority, income or customer service. The question was posed, “What does it matter if you have raving fans if you can’t leverage them to make money?”
There are times in business where I fall back in my chair, put hand to forehead and sigh… this was one of those moments. First and foremost we have to understand the “coaches” end goal, which is . . .
Continue reading “Customer Service – 3 Facts to Keep In Mind”
First, sorry for the hiatus on the blog. Our group has been going crazy with a few clients and blogging took a back seat. But we’ve got a few topics we’ll be covering this week.
In our last blog, we talked about the ten dangerous tendencies some business owners and top managment posses. Now, we’re going to cover WHY they are so detrimental to procuding and cultivating a strong work force. So, here we go:
1. The idea that, we’ve done it . . .
Continue reading “10 Dangerous Tendancies For Small Business Owners To “Own” (Part 2)”
Spending as much time as our firm does with Small Business owners, you begin to see traits and/or tendencies that are identifiers. At the end of the day, there are two very different approaches taken by those in charge when it comes to the progress and sustainability of their companies. Here are ten ideas that can be detrimental to a companies growth.
The idea that, we’ve done it this way and we’ve always made money before.
Giving piddly work to employees is . . .
Continue reading “10 Dangerous Tendancies For Small Business Owners To “Own” (Part 1)”
I have had the pleasure of meeting a lot of different people over the years. Some I remember vividly, some are not so distinct.
There are common traits that you grow to expect when you meet someone and express interest in them. The handshake, the nod, the occasional wink or hand gesture to make a point.
You can also tell a lot by people when you step back and watch them talk. Whether they are talking about themselves, their business, or any . . .
Continue reading ““Buttuums and Mmkays?””
In a previous post, I mentioned an attack on work in America and in no way has this been more evident to me than the spring break fever that I experienced last week.
Call this a rant if you will, but working last week was like pulling teeth. And, no, I am not talking about my ability to focus, OH NO- not this time! I am referring to the lackadaisical (yes- it’s a word) front that I had to karate-chop through . . .
Continue reading “Spring Break is OVER, YIPPEE! (seriously)”
